They ask at midnight. They get a real answer. You get their name.

From your website and nothing else. FIM crawls the pages you publish, keeps them as searchable text, and answers with a link to the page the answer came from. It re-reads your site on a schedule you pick, and when a visitor pastes a link to one of your pages, FIM reads that page live.

It answers from what it found on your site and attaches the source page, so every answer can be checked. When something is not on your site, it says so instead of guessing, and offers to take a message so a human can follow up.

Answers are generated by Anthropic's Claude (current generation); the search over your pages uses OpenAI embeddings. We manage and upgrade the models as providers release them — nothing to configure on your side.

If your site serves pages, FIM works on it. Installation is one script tag anywhere in your HTML — no plugin, no CMS requirement, no theme changes. The widget mounts in a shadow root, so it cannot break your styles or pick any up, however old the site underneath is.

Your data is stored in the EU (Frankfurt), and the application that serves it runs in the EU too. Generating an answer additionally calls Anthropic and OpenAI, who process in the US under their data-processing terms; a data processing agreement (DPA) with us, listing every sub-processor, is available on request.

No. Conversations run through commercial APIs whose terms exclude using API data for model training, and we do not train models on your data either. Your conversations exist to answer your visitors and hand you the leads — nothing else.

Both — and a spreadsheet too. Every qualified lead lands in your email inbox the moment it is warm, with the full conversation and a score attached; the admin panel exports the whole list to CSV for Excel in one click. CRM delivery works through connectors — Bitrix24 today, further systems added on demand.

Your site is re-read automatically every day, and you can trigger a re-read from the panel whenever you publish something important. When a visitor pastes a link to one of your pages, FIM reads that page live at that moment — so price or availability questions about a specific page are answered from its current state.

Yes. You can exclude sections of your site (an archive, a blog, a legacy language version) and the assistant will neither read nor cite them. Tell us which paths to exclude and we configure it on your account.

Yes. Send us a document with the questions and answers your team gets asked — buying guides, procedures, policies that do not belong on the public site — and we add it to your assistant’s knowledge base. It uses that content in answers without inventing a public link for it, and you can update the document whenever it changes.

Yes. Account-level rules cover things like never negotiating prices, never promising discounts, never confirming availability that is not published, and routing defined topics straight to your sales team. By default the assistant already claims nothing that is not on your site — and we verify configured rules with automated tests before they go live.

Live chat connects your visitor to a person on your team, so it works while someone is at the desk. FIM is an AI agent with no operator: it reads your website, answers around the clock from what is actually published there, links each answer to its source page, and emails you the qualified leads. If a staffed desk is part of your offer, the two can run side by side.

FIM is built for the hours when nobody is at the desk, so there is no live-agent takeover. When a visitor needs a person — or the answer is not on your site — it collects the question and contact details and forwards the whole thread, so a human continues by email or phone.

There is no message counter and no per-chat billing. You set a monthly spend cap and nothing runs past it, so a busy week can never surprise you on the invoice.

One plan with everything in it: $49 a month, billed monthly — support included, no setup fee required. You start with a 14-day free trial without a card, and you can cancel any time; there is no minimum term. Optional white-glove configuration (source scoping, off-site knowledge, custom behavior rules) is quoted separately when you want it.